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  • Really, EXTREMELY disappointing experience! I took my Mom here because I'd been years ago and had some very good pizza. Granted it was two days before Christmas (we were doing our manic holiday food shopping extravaganza), so it was of course extremely crowded. Once we were seated and our order taken (which, not surprisingly due to the crowd, took a while), our food came out relatively quickly. Let me be clear, this review is negative for one reason and one reason only. Our pizza was burnt, charred, and the crust was almost entirely inedible (see pic). The bottom of the pizza and crust were dark brown/black. And, when I asked our waiter if this was normal, he said yes. He asked if we wanted to send it back and have another pizza made for us, but considering how much shopping we had to do and only a few hours to do it in, that was simply not feasible. What should have happened is that our pizza should have been comped, or we should have been offered a credit or something! But, instead of anything being offered or any apology for an obviously overcooked pie, he "apologized" by saying "I'm sorry that you did not like the pizza". Not "I'm sorry that your pizza was burned beyond the point of consumption, here's what I can do for you...". I did see a look of panic - he obviously realized that it was a botched pizza. For the life of me, I simply cannot understand why the waiter insisted that the pizza was supposed to be burned. If I was waiting, I wouldn't have let that pie get to the table in the first place. I looked at all of the other tables, and no one else's pizza was burnt or even overly brown. There was a mistake in the kitchen and it was our waiter's job to send it back or offer to do something about it. In the end, my Mom and I had to eat something, so we pretty much just scraped the topping off of our pizza and left the crust and most of the bottom. Also, three of the pieces were completely inedible, so we didn't even touch them. I rarely leave a one star review, and we still tipped the waiter 20%. Although, I usually leave 30%-40% around the holidays, so he missed out. But, this was simply a horrible experience. And, considering the amount of great restaurants in the Strip, I think I can safely say that I will not be back and not be recommending Bella Notte anytime soon.
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