I was very lucky to get reached out to by their staff which was very helpful because I was expecting them to not pay attention to clients' reviews since not many places do. I was going to give this place another shot but was not able to because of s neck strain after the first time. No I can't pin point the blame on them so I would like to say it was something else but they gladly refunded me and were very apologetic over the phone. Maybe this time was not for me but after being treated with great customer service then maybe at another event I will give this place a second chance. Thank you guys for reaching out.