Spectacular views. Bagpipe player at Sunset - how cool is that? Tasty sliders (but no chips, pickle or anything came with them - expensive - especially if you aren't lucky enough to be given the happy hour pricing). Service...practically non-existent.
Arrived about 30 minutes before happy hour ended. It was moderately busy but by no means packed. Many servers/staff were all around outside but no one made any move. We stood there a while then just decided to find a table. Saw the same scenario play out with 3 other tables' guests standing there, looking around and finally seating themselves too. We waited and waited and waited...and waited still some more. The old western music playing with tumbleweeds crossing your path kind of image comes to mind! If it wasn't for the pre-summer perfect weather and location, we would have left long ago...
A busboy finally brought over some water so we asked him for menus. He disappears. More tumbleweeds. Menus finally arrive - just plopped down. No "Can we get you something to drink?" Or "You're server will be right here." - guess he knew that wasn't going to be the case so why mislead us. More tumbleweeds.
Numerous servers made eye contact, but not one bothered to acknowledge or come over. We're dressed well and friendly! What's the problem? 10 more minutes. I REALLY just wanted to leave at this point. Husband decided to get up and walk over to the bar to get a server...was told someone would be right over. And again more tumbleweeds. FINALLY someone comes to our table to ask us if we want to order a drink. Oh and of course too late for Happy Hour after all this waiting. Not our fault - but too bad so sad. Drinks took a long time to arrive after ordering. Ordered food - mistake because of more extended waiting. We should have paid attention to all of the obvious signs and just paid for the drinks and gone somewhere else.
We're all for un-rushed service when wanting an enjoyable relaxed evening out, but this level of lack of service from beginning to end took away any relaxed feeling. And it's not a cheap place to walk away annoyed from (especially when they cause you to miss HR pricing - charging $50 for two drinks and two orders of sliders). Where was the manager during the lack of service happening? Was the manager the woman sitting at/mostly walking around the bar with the name tag on but not seeming to do anything that whole time?
Wanted to love it because of the location/views, but the service made it an expensive, frustrating 1 star experience at best...gave 2 stars only because the facility/views are amazing despite the experience.