We went in a small group: - two families with 3 kids on Thanksgiving Monday. Place was less than busy for lunch and that made our 40 minute wait for food completely unexplainable. The waitress was incredibly rude and indifferent. After 30 minutes of waiting, with all the kids crying for their food, we asked how much longer it would take, and she shrugged indifferently. It took ten more minutes to get our order: one fish and chips, three sandwiches, two kiddie grilled cheese sandwiches and one kids' chicken fingers. Hardly gourmet fare that takes a while to cook. At no point during this time did anyone ask us how we are doing or whether we want anything. My fish and chips was burned on the outside and raw inside. Left it after two bites. My son's chicken fingers at $10 a child's meal were three frozen shaped pieces of chicken that is sold for $2.99 a box in every supermarket freezer and a bunch of soggy fries. Absolutely appalling. He is not a big eater but after he gulped down that pitiful portion he asked where is the rest. I had to feed him again when we got home. To top it all off, we had to wait another 20 minutes for our bill, until another server took pity on us and produced it. Absolutely the worst dining experience in Oakvile ever. Maybe if all you want is beer on a Friday night this is a decent place, but I would suggest to any family to go nearby Burloak and try one of the restaurants there - you will eat better and spend less.