I called and left a message for Dino's and did not receive a call back, so I called the following day and they set up an appointment with me for two days later. (Which at that point was all done very professionally) Just be aware service fee is $115 and this includes 30 minutes of labor. After this it is $39 for every half hour. The technician said it would be another $200 or more for the part. He felt it would be best for me to get a new washer because of the expense. I do appreciate his honesty. In my opinion, however, this place is too expensive. Especially if they cannot fix your appliance.