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| - How do you review just the company itself without bashing this flagship store? I've divided this update between the PHYSICAL STORE and ONLINE EXPERIENCE. I have mixed feelings about it all.
If you want to shop at the Bay, this one is one of the better ones to go to. It's still highly disorganized on the shelves, and staff in some areas are rude and unknowledgable, but some other areas they are really nice.
Example, we were in the bedding section, and everything is in order by Brand (as is everything else in the store) as opposed to type so we were trying to find Single and Queen size sheet sets (not duvet covers) but was having a hard time. My mom went to ask an associate as I wandered around, and I overheard her saying that they didn't have any. Sorry, this is called lazy, because I just found a whole bunch. There was another associate , also in bedding, who was actually helpful or at least pretended to be which was nice.
This flagship store also has The Room for fancy high end designer stuff (of which, if you buy, you get HBC points!) as well as on the same floor more midrange brands like BCBG, Topshop, Guess.
The shoe section on the 2nd floor is also a mess, especially during sale days, so be prepared to look.
If you're tired of looking, go to the 4th floor and take part in free personal shopping! If you read my previous review, you can see how its great for some people like my mom, but possibly not so much for me (younger, more choice in clothing in retail stores). You are only limited by what the Bay carries. However, the experience is really fun.
There is free parking at Bay and Adelaide centre underground parking on the weekends with minimum purchase of $20. I think weekday as well, but I don't remember the price.
ONLINE EXPERIENCE (2 stars)
Everyday I am bombarded by twitter, hourly emails, flyers, radio ads at least 3 times a day during their Baydays sale period telling me about their 25% off sale storewide. Although great, most retailers send an email with an end date when it starts, and again when it finishes - not EVERYDAY! In addition, there's ZERO engagement with the Twitter crowd, which I find pointless. No wonder, some people just opt out of things like this.
I ordered some stuff during the sale, and it arrived on my front door in 2 days. Yay for Canada Post and yay for the Bay warehouse in Scarborough somewhere doing this so quickly.
Yet, my experience buying a $600 Dyson was not so much. [long story begin] My mom wanted to get me this as a gift, put her billing address and my shipping address. We bought it during a promotion for 1 million points upon purchase (about $150) They declined her card for whatever reason, and since she had to repurchase on another card, this promotion could not happen - but it's ok, 25% was also good too. This card for whatever reason ALSO had some error, but they did not notify us this time. So we sit and wait, until I called in to find out. The rep on the phone did not want to reveal the error reason to my mom ! And told her she can only repurchase the item 3 days from now (only when the sale is over, how convenient). Asking to speak to a supervisor - they hung up on her. [long story over] Anyway, decided to buy the thing directly from Dyson.
And they never called us back!
Thanks for reading.
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