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  • PROS: Pretty simple - after sending me a defective/damaged Nexgen bar from their old supply, they replaced it at no cost (including no shipping cost) with a _brand new_ extremely sleek Nexgen 2013. CONS: Communication was very difficult. Things weren't timely and they kept sending the shipping tube to the wrong address (confusion between billing/mailing address). In fact, the final shipment of my very nice bar. In summation, the product and the eventual delivery outweighs the cons in my opinion. I only had this one interaction with the company (at least thus far) and feel slight trepidation at future dealings, BUT I am happy.
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