For the prices at this store the quality of service is very poor. When the shop used to be across the road, before the condo was built there, the service was very personal and helpful. Now everything about the store including the staff remarks and the prices is a bit on snobby side and if you are looking for a pet which is not a dog or a cat, then the clerk will wriggle up her nose in disgust. I asked where I could find Mouse food and she directed me to the back wall where there was none. When I asked at the desk a SECOND time, after waiting in line this time, she said we don't carry it LOL. Well that was a wasted free steps except I did look at the treats and I found a few made in Canada which is good so they got my money. They made no effort to order the food for me even though they clearly order from Oxbow for other creatures. I then called Global down the road a couple of blocks and they didn't have it either but she immediately offered to order it for me. I even told the Pet Valu clerk that I was disappointed she didn't order it for me but she is the expert in teflon remarks. They also carry mouse treats made in China which for anything that an animal will ingest is very disappointing. When I mentioned this to the clerk I got this teflon remark "well we can't have everything made in CAnada". I have shopped here since we first got our first pet (dog) in 2006 and I can honestly say I don't like this location any longer. The one mouse wheel we purchased was broken and we had no problems with the products purchased at Pet Smart but the Pet Smart is an american store and it's quite a bit further away. Still at least they have stock and they show gratitude. I would have thought for the money I did spend today I would have at least heard the word thank you. There are lots of other places to choose on this stretch of Bloor, don't waste your money or your time here.