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  • I ordered curbside pickup for Mothers Day. My pickup time was 6:20 pm. I pulled up to the restaurant at exactly 6:21 pm and at that time there were 2 bags of food sitting outside on a table. One employee was bouncing between cars and the restaurant dropping off and picking up the bills. After five minutes he picked up one of the bags off the table and brought it to the car next to ours. Next, our bill came and the employee apologized for the wait exclaiming that they've been busier than normal. I told him we understood and he went on his way. At 6:40 (19 minutes after we had arrived) a guy picked up the bag of food that had been sitting for 19+ minutes and hands it to me. I said "no no no, that has been sitting there since we pulled up twenty minutes ago!" His response was "I'll try to be quicker on my feet next time". And then he ran inside. By the time we get home our food had sat for 30+ minutes. The food was cold and our appetizer was soggy. It was aweful, a huge waste of money, and a disappointing Mother's Day dinner for my wife, my kids, and myself. I can't imagine any restaurant deeming it acceptable or even safe to serve food under those conditions. We have always loved eating at carrabbas but this experience really rubbed us the wrong way. It is not right or safe to serve people food that has sat for that long. I have made multiple attempts to contact Carrabbas and have yet to receive a response.
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