Was at this location recently. I've been in here before maybe 2-3 times. Entered a bit before noon and became one of 13 (yes I counted) people waiting in line with 1 cashier. Appeared to be 3 (?) managers/supervisors working behind the counter but no one running the 2nd register. Of course the wait was long and irritating. A young girl was on the register and she seemed to be taking orders at a pretty good clip but no body catches up 13-1 ratio. Would have been pretty easy for a sup/manager to jump on a register and take a couple of orders. It appeared as though their were more managers/supervisors than employees. Too many chiefs not enough indians. Everyone was busy, just not adjusting to things that needed to be taken care of.
Additionally, the only 2 available tables were not bussed and had food particles on them.
Overall the food is pretty good and it's consistent from one location to the next. But like many others have stated in their reviews here... the service kills the experience.