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  • I go to Brazwells a lot on Montford, for lunch pick ups or after work happy hours but today experienced unusually poor service. I ordered food online, got there to pick it up and joined the 3 other people waiting at the bar for to go orders. The lady behind the bar, Tammy I believe her name is, is never friendly but this time came across more rude than normal. I usually don't mind when the bar is full, but since there were only 3 people sitting there, I'm not sure why it took her 3 or 4 minutes to even come over and acknowledge I was there, just have a snotty reply when I told her I was there to pick up food. The to go is usually slow, so I know to wait before I drive over, but today I waiting 35 minutes for wings. That SO slow, especially considering there were only 2 table inside. There was no addressing the fact I'd be standing there for 15 minutes when she finally did come out, just a "here" and a bag shoved at me. A "sorry it took so long" with a smile wouldn't have killed her. On top of that, I watched the other staff sitting in the back eating food in the doorway for 5 minutes before mine was brought out. If I hadn't have paid online already, I would have walked out. I worked in food service for 5 years and am well aware that some kitchens are slower than others, however, with no one in there today there was really no excuse. The customer service from this bartender every time I'm there is always poor and has really made me dread having to go in and pick up orders even though I love Brazwells food! Thinking lunches there might be over for me, you can't be slow AND rude!
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