The last time I purchased a car was in 1997 & my little mule 'Pepe' has been a great truck (SUV). If you get out to Earnhardt Cadillac stop by & see Omar Shakhwar and he can tell you about my little mule.
But today I want to tell what an amazing experience I had purchasing my latest auto a smooth SRX! Omar was professional & attentive to my requests. I contacted Earnhardt about an SRX I found via a web search. Omar responded to my request but he had some bad news...the SRX had been sold. Omar said he would keep an eye out for autos meeting my criteria. And we left it at that.
A couple of days later I contacted Omar & let him know that as a Costco member I was entitled to their auto program & I found that Earnhardt Cadillac was a participating dealer & while I wasn't sure I would benefit from the Costco program or that Earnhardt had what I was looking for, we agreed to an appointment on 06/15.
I went to the appointment certain that I would not find a car or the deal I wanted. Boy! Was I wrong on both counts & happy to be wrong which is very much against my nature. Omar showed me a gorgeous white SRX & when he shared the list price I shook my head. He convinced my to take the SRX for drive & I threw in the towel within seconds and told Omar he had to make this deal happen because this was the car for me.
Omar & the entire team at Earnhardt got work & not only did they meet my criteria but they actually did better. The price came in under my minimum offer...who does that these days? Earnhardt Cadillac does!
I was in & out in less than 2 hours which included test drive, negotiation, application, finance & a tutorial of The CUE. Everyone from Omar (coolest salesman), Toney Bates the funniest finance manager, the sweetest receptionist (whose name I forgot to ask) & finally to Jordon & a nice gentleman who drove & delivered my new ride "Popcorn" (yes I name all my cars) home, all made this happen and made me feel like I was the only customer that mattered that day. What an amazing feeling & experience.
THANK YOU Omar & the entire Earnhardt team!
New Loyal Customer.
G.P. Vasquez