Update - I am giving an extra star because on the way out the door we got a gift certificate and "Thanks for the feedback". The certificate was nice though only for two. And really, accepting feedback and accepting responsibility are a little different.
We had a party of 18 for a surprise birthday party. The staff assured us a private room. When I called the day before, I discovered we didn't meet the minimum for a private room - no one bothered to proactively tell us. But we were offered a free round of drinks and dessert, and a commitment of semi private space for our event - awesome. We found when we arrived it wasn't semi private at all because our party was too large. Again no one bothered to tell us in advance. The food was fine, the waitress did a good job but she wasn't properly supported by her management - it took 30 minutes to get our checks because apparently the POS system can't track by seat. Management made excuses and lacked empathy on every topic. Had we been aware of the seating challenge we would have understood and sorted it out or gone somewhere else; instead we were baited and switched. There were many opportunities to fix this experience but due to their lack of transparency and basic restaurant management around large parties, it's a miss. I felt duped into having a lovely event at a place of business not prepared to support.