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  • They finally fixed my car after three separate visits over the course of a month. I dealt with the Bernard, the estimator, Jeff who oversaw the service technicians and John, the general manager. I will NEVER use this company again. Bernard and Jeff failed to properly identify the damage to my vehicle the first time! Even worse, Bernard failed to return my phone calls and was abrasive and rude. John, the general manager didn't recognize that their company or staff had any wrongdoing. I was rear ended in January. I have a super hectic schedule and finally took my van in for repair in May. Prior to leaving my van with Fletcher Jones I told Bernard and Jeff that my back doors did not hinge properly. They tried to discredit me by telling me it was an assembly issue...... and I didn't know what I was talking about. When my van was returned to me the first time the bumper was replaced but there was damage to my hitch and left door. This was damage from a razor blade and not from being rear ended. Bernard was unprofessional and acted insulted when I told them Fletcher Jones was responsible for the damage. Somehow, they got authorization from the insurance company and repaired this issue, meaning they wrongfully billed the insurance company for damaged that THEY DID!!!!! Only on the second visit did they realize that there was a true problem with one of my doors - it was completely caved in and only noticeable when the spare tire was removed. Of course they had to wait for authorization to repair this so my car was again returned to me and then returned to them a third time once the proper authorization was obtained from the insurance company. How is it that I knew better than the alleged professionals? I have no training in collision work! All I knew was that my doors did not look right!!! These guys showed little care or concern for delivering good service. They demonstrated poor workmanship, awful customer service, a lack of accountability. They also unethically billed the insurance company for damage that they did to my vehicle. John, the general manager was a real jerk and the worst of all!!!!!
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