Let me start from the beginning. My coworkers all decide to order from J Peters Grill & Bar. We work close by and order quite frequently . Orders were placed and a coworker went to retrieve our takeout orders. I decided to surprise a coworker with the barbecue chicken and queso cheese nachos. Every time we have ordered that item off the menu the items come in separate containers. Today that did not happen. The queso cheese was poured on the chips and the barbecue chicken was on top of it. They made the chips soggy as our lunches range from late morning to late afternoon. I decided to give them a call, asking can the meal be replaced. I called at 11:50 was put on hold until 12, hung up the phone. Called back, only to be told that the managers were very busy and unable to come to the phone. So the coworker that I surprised with the meal went back after getting off work at 7 PM to replace the meal with receipt in hand. They gave him a hard time about replacing the meal, but eventually did.
Needless to say my coworkers may continue to order from this establishment but as for me being told that a manager didn't have time to speak to a customer is apprehensible. Finish, done, did.