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| - Just left lash out after an hour and a half appointment and I couldn't be more disappointed. The second I left and got in the car I noticed one side much fuller than the other, and my blonde natural lashes were the only lashes on the outter edges on both sides of my left eye, for more than 2mm. Noticing the huge gap, I immediately went back in to have them fixed minutes later. She put on a few more lashes, but in the wrong spots and they were STILL completely uneven. I had told the girl I had a flight to catch & work with several large artists and needed my lashes to look professional, and she said she had no more time to fix her sloppy work. After paying $100, I still will have to wear strip lashes to make my lashes look normal and even.
Update 7/1/17
After my regular lash lady having to go out of town last minute, I decided to give this place a try again. I booked an hour long volume fill, and was quoted $90 by both the Scottsdale and Phoenix locations. I was contacted shortly after booking asking if I would like to be scheduled for a longer appointment due to the lack of fullness last time I was there. I arrived a little late due to finding out my aunt was diagnosed with cancer and was caught on the phone so I reached out to the staff and notified them that I would be late. After my appointment I noticed they still weren't as full as I was used to but would suffice until I got another fill in a week. When I got to the front desk, the receptionist told me it would now be $125, trying to explain that since I booked a 1.5 hr it was now $35 more, when it was them who had reached out to me to book a longer appointment and made it seem like it was an attempt to make things right after my last experience. The receptionist immediately became extremely rude and condescending and began to talk down to me. I called the number who had reached out to me before the appointment and while I was on the phone the receptionist was raising her voice telling me to get off the phone and that I was "causing a scene" by being on the phone while I was discussing my quote being wrong with the owner. The receptionist was one of the most unprofessional or friendly employees I have ever been addressed by and I would be embarrassed if any of my employees EVER acted in that manner. It's exceptionally inappropriate to treat any person in that manner, especially when you don't know what the customer is going through. It's safe to say I will not be returning to this place and neither will any of my friends or family.
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