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| - So sad to be writing this because, we do like going to Chili's... just not at this location. My husband and I decided to stop by at this Chili's yesterday for lunch. The hostess was very nice and sat us down right away. Waited for a few minutes for our waitress. She took our drink orders, water for me and a Dos XX for my hubby with a lime. We also ordered the nachos, jalapenos and pico de gallo on the side. She didn't write it down and my husband said, our order was going to be wrong (I hate when he's right). She finally came back with our drinks, maybe 5 small ice cubes in each water glass (no joke) and a nice warm beer with no lime to go with it. My husband was going to ask for a new beer, but she never stopped by until the nachos arrived. Hubby was right, jalapenos were on the nachos and she said she told them jalapenos on the side. Now, she could have done 2 things, she could have told us what happened before bringing them out and ask us if we still wanted them or she could have said, "I saw that there were jalapenos on them so, I asked them to make a new one." Did not do either one. Food arrived, she didn't ask if we wanted more drinks, we had to ask for them.
The restaurant was also disgustingly dirty. Tables that weren't cleaned from prior guests, floors filled with food and crap. It wasn't even that busy. The sad part was, the nice hostess was the one cleaning the tables, sweeping the floor, re-arranging the tables, AND seating people. All this time, she still had a smile on her face. We decided to tip the hostess since she was actually pleasant and was going above and beyond to keep the restaurant presentable. At some point, I'm sure we saw the manager attempting to clean a table, but we noticed he left it for someone else to clean up. Will never go back to this location. The hostess should get a raise for all the work she was doing.
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