It's ok. That's how I would describe this place. I stood in front of the register for a good 5 mins before the guy behind the register acknowledge my presence. I understand that he was counting out his drawer, but good customer service dictates that you at least greet your customers and thank them for their patience.
This is the second time we have eaten here. The chicken tastes good, but is too dry. The sides are pretty good. Overall this place has a ton of potential however they need to work on their staff's morale as well as downsizing their menu to a few quality selections versus a big menu of average selections.