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  • This review is purely for their cupcakes. OMG, these have to be the worst ones I have had from a retail store. I would get a store bought one any day. After reading about the reviews, I was really intrigued. I love cupcakes! I was so excited to find the Yelp listing while watching a show at Planet Hollywood. While we waited for a table at P.F. Chang's and my partner killing time at the slots, I decided to kill time by going to the Sugar Factory. I was met with very courteous sales people and was given help when I had questions. They were very attentive. I found out the reason why they were attentive when I brought my partner after dinner. Nothing has a price tag or label! You have to ask the sales people for the price. Who does that? I was appalled. Customers should know how much an item is without asking anyone. OK, I got distracted there for a bit. Let me get back to my rating of their cupcakes. I was really looking forward to getting them. When I saw them, I was happy to see very visually beautiful cupcakes. They're also BIG. Not your typical size at all. I decided to get the Mel B. Sugar Free Red Velvet and got the partner the Lemon. We waited to eat this until we got home for dessert after a nice late night dinner. When we finally took the first bite, we were met with stale, flavorless, and I think they used sugar frosting for their sugar free cupcake. The red velvet frosting was so sweet. Also, they were very stale and lacked any flavor. Red velvet is my go to cupcake and after having this, I will NEVER get a cupcake from here. The lemon didn't have enough lemon for my taste. When you say lemon flavored, it is supposed to give a bang of flavor. I have to say, we did come here very late so I would safely assume that they were not the freshest, but they seemed like more than a day old. That is just unacceptable. Another contention I have is the absurdity of their pricing. The cupcakes were $5.50! As big as they were and beautifully packaged, this price point doesn't justify the product. In closing, this is just for their cupcakes and not for their other products and customer service. I rarely give out 1 star ratings or selectively just choose 1 product to base a store it's rating. But these cupcakes were the worst thing i have ever had. I would gladly go to the Cupcakery any day!
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