A wonderful owner and the salesman was nice, but the F&I person was the worst I've ever met. My son just bought a Frontier there and got a good deal, but the finance person made it miserable. I was ready to purchase a Maxima there, but will purchase elswhere after the experience with her. I couldn't even walk away from her as she continued the argument. I've been a car salesman years ago, actually with the the same dealership, and between my family and myself have bought more than a dozen cars there, and have never been treated so badly, I Will never buy a car there in the future, but may consider their Bedford location, as I love the ownershio, but will NEVER deal with the Mentor location.