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| - We let the kids choose a place to eat dinner tonight and they chose Zinburger. This is our 6th or 7th time eating here. Three of us got burgers while the youngest got grilled cheese. The food took forever to come out (the wife and I each sipped down nearly an entire 20oz beer before the food showed up) . We watched a table of 6 people sit down after us and eat before us. Our drinks took a very long time as well. The kids sat with empty cups for 10 minutes after the waitress asked if they wanted refills. I guess plastics cups full of soda take time? She kept apologizing about the delay in service saying it was busy, but we had a hard time accepting that. There were empty tables all around and no one waiting at this point...
Now on to the burgers.
Good: They were tasty! My boy blue offers a very generous amount of blue cheese which makes that burger in my opinion. The samburger is also another go-to, I'm a sucker for thousand islands and bacon. Finally, the ringer. Franks red hot and onion rings on a burger. Yes please!
Not so good: The execution. Here's where I have a big issue. When you ask someone how they would like their burger cooked, they say medium, and you say "that's warm and pink throughout" and they say "perfect", that's what you should bring them! Not to mention, all three of us got medium doneness, we all heard each other say it, we all heard her response, yet she kept repeating the same line about what to expect the burger to look like when we bite into it. Like a robot. Fast forward, burgers come out... All well-done. Well, we tried... Again. We have never once, in the history of eating at Zinburger, ever received a burger cooked to our request! Medium is not something crazy. If you're a burger place, with a menu mostly full of burgers, with the word burger in your name, you should execute them perfectly! The burgers should be cooked to the customers request each and every time. Otherwise, save your line about what the burger should look like. You're just leading us on! You've been open for a while now. The burger doneness thing should have been figured out a long time ago. It's unacceptable to me at this point. We're going to hit up all the new places down in that area before coming back, if we decide to come back...
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