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| - I have been here three times. Each time I took a different friend with me to share in my experience because I am a true foodie. Well this last time, I was utterly embarrassed. I ordered the chicken and waffles. The chicken was not to my satisfaction so I asked to order a piece of fish to go with my waffle and I planned to take the chicken home to my son because he will eat anything. The waitress said I was not able to order a piece of fish because they cannot charge me for a single piece of fish it would need to be a whole meal. I politely asked to speak to the manager to discuss my dissatisfaction with their policy. The owner comes and as I am telling him about the situation; he proceeds to tell me they are a new restaurant and their POS system is not able to charge for a piece of fish but they were getting a new one in a few weeks. I said that is unfortunate because I have come here a few times and I have also referred others to your business, but at this time he has lost a customer. He was very rude and said "He can't please everybody and he hopes I find a restaurant I like." Oh yeah, did I mention that I had a gnat in my water! Anyway, as we were talking, I didn't notice the waitress took my plate. I asked her what she did with it because I intended to take the food that I just paid for home. She said let me check. I waited 21 minutes while she was back and forth in the kitchen and continued waiting tables, avoiding my area. I finally asked her for an update and she said, "The owner is not making you more chicken, he didn't come to tell you?" The owner then comes to my table as if he didn't know what I needed. I said, I am waiting for the chicken I paid for or a refund. He opens his wallet and gave me $8 of my $14.61 bill, snatches the receipt before I could even sign or add a tip for the waitress, who did her part as she isn't a decision maker, then he says, "There is your chicken now leave." I was speechless as was my coworker. I will NEVER eat here again. As the owner, he should have and could had a better attitude and also could have made an executive decision to comp a substitute piece of fish for an unsatisfied customer as opposed to losing one, especially since I didn't even eat a whole wing and had 3 more. I had no problem paying for my food, I was even willing to pay for a substitute in addition to my bill. Poor Rebecca's. I am sure you won't be around long unless you get rid of the gnats and take Restaurant Ownership 101 over again. Owners who can't run a restaurant should hire an effective GM to do so.
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