This is only the 2nd time that I've ever been to any urgent care. Over all this place is pretty decent because of Dr. Baker. The check-in process for a new patient does leave something to be desired. Checked in & waited to ask for the paperwork to fill out & front desk ppl told me have a seat they'd call me. Mind you there was no one else @ the counter checking out or milling about so I don't know why they couldn't just give me the paperwork right away. Had to wait for over 15 minutes before they called me up to get it. Least I had brought a book w/ so I wasn't so bored. Didn't care to watch whatever soap opera they had on TV. One of the only reasons this place is getting 3 stars is because of Dr. Baker. She was great. Explained everything & was very upbeat & cheery. Luckily I was in & out in about an hr which I was surprised since there had been about 10 ppl in the waiting room when I arrived.