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| - I've ordered from this place twice now (both times through JustEat) and I've been disappointed both times.
The reason this gets 2 stars as opposed to 1 is because the food was decent.
The first time I ordered I placed my order around 8:00 PM since I was hungry and it said delivery would be maximum one hour. An hour later nothing, but I decided to give them another half hour because shit happens, you know? I work in the food industry and sometimes things happen that are out of your control. 10'oclock rolls around and I decide to call them. Turns out they hadn't even started on my order (they gave a very vague reason for this) and said they would have it out in 15 minutes. At this point I was starving. Long story short, it took them another ~1hr. I ordered my food at 8, expected it to arrive by 9-ish but I didn't actually get it until 11:15 PM.
Second time I ordered was today. Placed an order for the Family Dinner (Whole chicken with a side salad, potatoes, rice, and garlic bread). I called them as soon as I placed it to confirm that they had received it (didn't want a repeat of last time) only to be told that they only had one piece of half a chicken left and if I wanted a whole chicken I would have to wait one hour for them to make it and then an extra half an hour for delivery (the last part is understandable since the roads we're horrible). First, the portion is what almost made me laugh in disbelief. The chicken was fine. I mean, it was a whole chicken, so at least that part was honest. The salad could maybe feed 2 people. The rice and potatoes could be distributed in smaller portions I suppose, but it still wasn't enough to feed a family of 3. The garlic bread.. it was basically four small slices of hard and stale bread smothered in grease/oil. Two of the slices were the size of a child's outstretched hand and the other 2 slices were half of that size. To top it all off, they forgot our drinks. I usually don't order drinks for delivery but since we didn't have anything at home except for tap water I decided to. When I tried to call them afterwards (multiple times) nobody picked up.
I'm just overall disappointed with their service. The only reason I ordered from them was because my mom wanted a quick dinner and I recommended them by saying the food was good last time I had it (sans the wait time) and she was disappointed in the final result, which kind of sucked. I don't think I will be ordering from them again. They say third-time's a charm, but this girl ain't risking it again.
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