| rev:text
| - Wheelchair accessible, but definitely not wheelchair friendly.
My parents went to this restaurant and advised the greeter Heidi, which also happens to be one of the owners, that they had a party of 7 but one person is in a wheelchair. Heidi said there was a table of 7, but it was on a upper level. Since there was only two steps they said that they could lift the wheelchair if necessary and they would take the table. Upon arriving at the table, a staff member let them know that an alternate table on the lower level was freeing up and if they waited there he would clean up the table and they could sit there rather than having to move my relative to the upper level. The patrons had already paid the bill and were leaving while they patiently waited. The tables were exactly the same size, the only difference is that the lower level table was more wheelchair accessible.
As they were waiting, Heidi came out of nowhere and yelled at them for switching tables, even though a staff member had advised them to do so (I should point out here that the staff member apologized and said there wasn't anything he could do becuase Heidi is the owner). I don't understand why Heidi had an issue with the table switch since they were exactly the same and they didn't do so without permission. Anyways she said that if they wanted to take the lower level table they would have to wait in line all over again, even if they had a wheelchair. She also said some rather offputting remarks that I will not repeat again here. Multiple patrons of the restaurant were disgusted by her behaviour and left the restaurant. Needless to say heated words were exchanged and at the end all she did was concede and allow them to sit at the lower level table, but that point, I can't believe she expected them to even eat there. they did not expect special treatment for a person with a disability, nor did they expect stellar customer service. What they did not expect is for a restaurant owner to go out of her way to make a disabled person feel unwelcome and feel like a nuisance. This is not only an example of poor customer service but lack of empathy and compassion that is part of being a decent person.
I would not advise anyone to give this establishment their business and I would advise the owner to take some time to reflect on their treatment of customers and other human beings. Plthem the food isn't that great.
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