I live in a condo nearby and I have been to this place multiple times. Last few times I was there (3 years ago?), the service just got worse and worse (kept thinking the Miserable Woman Server was just having a bad day) and I vowed never to go back. Was so hungry tonight and decided to try it out again (maybe it's improved?) - always thought the food was decent. Nope, same Miserable Woman Server answered the phone with her usual rudeness.
How this person can be in customer service, I don't know. Can she please be fired or something? Or can the owner at least recognize that this woman is really bad for business..? Or maybe pay her more so she's a little more happy? Give her a spending account for a massage every once in a while so she can wind down and relax? I don't know, but I give up on this place. I recommend spending your hard earned money elsewhere.