Beware of the Yelpers that give negative reviews, may I suggest watching the South Park episode on this as it is right on in so many ways, news for everyone out there most consumers suck! This a great store with a whole team of people that are happy to help in any way. They are accessible in the store, online and on the phone and will work with you if you need help along the way. Now a days grills and outdoor appliances are complicated so it takes some time to correct items that could be a problem. No point in going anywhere else for any of your outdoor cooking needs!