Hostess didn't know how to use their table queuing system. They said the wait was 40-50 minutes and had multiple parties waiting in the waiting area while they had 3 to 4 open and cleaned tables in the dining area. They put my name in their electronic waiting list and gave me a buzzer. After waiting 20 minutes, I went up and asked and they couldn't find my name in the list so they said they'd get me a table. 10 minutes later I went up again and she apologized for forgetting and finally seated us when I pointed to an open table. They forgot to bring us silverware. The manager came by and apologized. Apologies are nice but I would rather eat at a well-managed restaurant. I won't be coming back. There are too many options in the area.