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| - I stumbled in here on the Saturday after Black Friday and was immediately impressed by the lack of shoppers and overwhelming number of staff. Shelves were full of "specials" that had not yet been looted and based on the number of blue shirts I saw, I knew service would be easily found.
I came in because this was the nearest store to my home that offered the SiriusXM radio kit with car adapter for $29. Having been a previous subscriber, this looked like a good deal and my past radio was idiot-proof installation. I found the kiosk and begin looking at the options. There were 3 or 4 different choices, all varying steps up from the $29 version.
After about 30 seconds I am greeted by two employees. One girl, one guy (Sean). I pick up a radio and ask "is this a complete kit? plug and play plus a radio?" The girl responds "Uhmm... I think so" and Sean, god bless him "No, its just a box". Ok f#$%3er... comedy hour, huh?? So I ignore him, trying to ignore both of them and keep looking. The girl volunteers what little (and clearly wrong) knowledge she has and I just kinda give her a head nod like 'i got this' and say "thanks". They take the hint and both walk away. Sean, my new found friend in skinny pants loudly says "You're Welcome!" as he walks away with his back to me. Congratulations, Sir... you just earned a phone call to Corporate.
No less than a minute later a kid comes up in a geek squad shirt. I can see the other two being seasonal hires but HE SHOULD KNOW SOMETHING!! I am looking at the box trying to figure out all of the wires that are included and I ask the simple question: Can I plug this into my car radio's aux port? His response: "No, you have to pull the radio and install from the rear. It is kind of complicated, we offer it for $79".
In spite of the Best Buy employees, I bought the sale item I came in for, walk to my car, and no less than 5 minutes later, IN THE PARKING LOT, I am listening to SiriusXM. No $79 install, just 3 wires. Idiot-proof!
They need to make the instructions a little clearer on the box so they can take it to the next level down... Best Buy Employee-proof.
I will only be back if they are cheaper than everyone else. There is no value to any of their services as far as I am concerned.
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