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http://www.openvoc.eu/poi#funnyReviews
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  • We had a problem with an electric roll up gate that we have at our store and there was a sticker on it with the repair number for Vortex Industries. I called to schedule a repair and was told that since its a Sunday the rate is $240 an hour but it would be half (120 an hour) if we wait for Monday. Of course we waited. A tech shows up without a ladder and for an hour he waited for mall maintenance to get him one... is this a joke? why wouldn't you come with a ladder for a job like this?? The tech started checking out my gate for about 30 minutes or so and told me that it was an electrical issue and that they can not repair it. We called an electrician and it was fixed within 20 minutes (electrician had a ladder). About two weeks go by and I receive an invoice for $587.55... I was in shock!! I called Vortex and told them that this is outrageous and demanded an explanation his invoice. I was told they will look into it and it and see what they can do... a few days go by and I receive a call telling me that they will reduce the invoice to $375.17 as a courtesy as long as I pay it right away... jeez thanks... still outrageous!! Since I was out of the country I could not make the payment right away and about two week later I received an email telling me that the courtesy discount is now gone and I need to pay the full amount and an addition of 10% late fee. I will NEVER work with them again Beware of this company!!
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