I'm always extremely satisfied with the customer service and workmanship at honda of concord. When I call and schedule an appointment they are always very good about squeezing me in when it works with my schedule. They do a nice job keeping you informed throughout the process as well.
Are they cheap? No. But you get what you pay for. You get the piece of mind knowing that you car was fixed or serviced right the first time. They back their work up with a 12 month 12,000 mile warranty on all parts they install.