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  • LOVE COSTCO IN GENERAL... The whole idea of their easy return policy is amazing. You never feel like you can not buy from them because if their product is not what you are looking for you can simply return it with no harassment. That is why I shop there even if the item is a little more expensive. With that being said we bought a Dyson Animal version and it was not operating as it should be. The hair was getting caught on this lip and creating a clog (manufacturer defect). So we decided we were going to return it and get another one and try it out. My fiancĂ© returned it, went to purchase the new one and paid an additional $120 plus dollars. Not thinking he brought it home thinking he must have gotten a newer version and nope it was the SAME ONE. So he called the store and the lady he spoke with was extremely rude and instead of listening to him just told him Costco does not do exchanges and since he got it on sale before he will have to pay the price it is... even if it is the same product! She proceeds to tell him that if he wants it at that price we will have to return our vacuum when the price is lower. Doesn't make sense to me... now we will be returning our used vacuum whether it is working fine or not because we want our $120 back! What a waste of a product that is working fine but having to be returned to obtain our money. Anyways, be aware. BAD POLICY! Still will shop there but with caution and maybe go check out the prices of all of our items we ever bought there for a better deal.
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