Dear best buy you made my trying to buy my mac book air a real pain in the ass. After 5 attempts by phone with the automated answering system telling me how important my business is to them 50 times and no one picking up the phone to finally getting a semi live person that puts me on hold and never returns to almost completing the transaction and then the clerk telling me they can't look up my account # so I have to call my wife to get the # and call again to start the process over. Oh and when you pick the item up a drivers lic. Isn't good enough u need the bb cc that you used as well. Whew I was worn out from the process.