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| - Last night we introduced our daughter to sushi dining. We were seated without delay, and that was the only thing they did right last night. We were seated at a table in the middle of the restaurant. Two servers AND the manager walk past us several times, not one of them acknowledged our existence. After about 15 minutes we can hear the two servers discussing whose table we are. That tells me the place is unorganized!!.
When they finally acknowledge us we ordered our drinks, had already made our sushi selections and ordered garlic ademome. We can see the bar and watch the bartender very slowly make the drinks. After 20 minutes of the drink being ordered I walked up to the bar and grabbed the drink myself as our server never returned to the bar. I passed the manager and told him I grabbing it myself since our server does not want to do it. The managers was stone cold with no reaction. The ademome finally arrived after I grabbed the drink and it was a pile of mush, the worst tasting ademome I have ever tasted!
Once again, I told the manager how horrible the service was, he apologized and left. He eventually came back and said he would comp the drink and give a 20% discount.
We ordered 4 rolls and received all poorly placed on one plate and had to stop the server to get us some soy sauce boats due to not being placed on the table once we ordered sushi. The sushi rolls would fall apart as soon as we tried to dip them. I will say the only thing positive was the sushi did taste fresh.
Time to get our check, that was the fastest service of the night and when looking at the bill, the comp drink was still on the bill. When I confronted the server, she went to the manager and he tried to do a switch a roo on us and tried to comp us for our daughters (non alcohol) drink.
To summarize, unorganized, lack of acknowledgement, and unapologetic. I was hoping to find a sushi place close to home, but that is an epic fail and will continue to travel the distance to well established, previously visited establishments.
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