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| - Vehicle: 2013 BMW 535i
Windows requested: front and all rear.
Date of Window Tint: 2/9/13
Being new to the PHX area, I researched online for tint shops and came across The Mobile Tint Team. They were friendly and I chose to bring my new car to them.
I arrived on 2/9, met with Kip (nice guy) and he proceeded to do the work. Afterwards, he informed me, as standard practice, that it will take a few days for the tint to settle. After about a week, I noticed that 3 windows needed to be re-done. One was bubbling up and the other two had lint/hair(?) trapped between the film and the window. This is ironic because while the company has the ability to work mobile, I was advised to bring it in to their "clean shop".
I understand that sometimes these things happen but when I called back, I didn't get the feeling that I was a priority. I travel often and so I needed the company to be flexible but all I received was, "I'm busy right now but free this many weeks out". Long story short, I went back on 3/30 (between my travel and their schedule) to finally get it corrected. When I showed the work to Kip, he was trying to make light of it, "Oh, that's our signature line in the tint...". No apology - no "I'm sorry you had to give up your time to come back to fix the problem that I created". Nothing...
Long story short, they corrected the problem but the experience left a bad taste in my mouth. I'm sure Kip has done some great work, as evidence by some of the positive reviews - my disappointment is with the post customer service.
In good faith, I cannot recommend them nor will I visit them again when I get a new car. Again, nothing to do with the people per se, just bad experience post installation.
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