Attention teen-dream girls working the front desk: customer service is meant to involve the customer, not exclude them. Stop your conversation with each other or put down your iPhone and say hi. Don't just grab my keys and avoid eye contact with the members.
The facility itself is great but the people or should I say kids working there need work. Try smiling and making eye contact. I would like to commend the class instructors, they are nice but only mean when needed to motivate of you catch my drift.
Service Level - 2 stars (raised due to trainers / instructors)
Facility (excluding the "teen dreams") - 4-5 stars