Let me clarify the star rating. The rating is really only based on the pizza/food because customer service gets ZERO stars. Too bad Yelp doesn't have negative stars.
Absolutely miserable customer service here. We've been to Luciano's four times this summer. They have a pretty tasty pan pizza and good pizza in the North Hills is like finding a needle in haystack. Our third trip - the pizza was ready long before the 20 minutes we were told, so when we picked it up and got home (literally, a mile away) the pizza was COLD.
Tonight was probably the worst trip thus far. Here's the timeline:
7:00 - order pizza and wings. Told 25 minutes.
7:20 - arrive and pay for pizza. The pizza is done and sitting on top of the oven. Wings are not ready.
7:30 - I asked a man who I believe is the manager, how much longer our wings will be. They just went into the fryer - 3 more minutes.
7:35 - Wings are done.
I asked the 'manager' why my pizza was done long before the wings. It doesn't make sense that wings take longer than pizza. He mumbled something about the fryer sometimes backing up and walked away from me. HE TOTALLY BLEW ME OFF! Irate? Oh, yes.
So they hand me the pizza and wings, and the bottom of the pizza box is cold. I said, so when I get home and open this and the pizza is cold, can I come back and get my money back? They offered to reheat it in the oven - but as expected - re-heating it also dried out the crust and cheese. Fail.
There was no apology. No empathy. Just plain terrible customer service. Is it really that hard to time cooking pizza and wings?!