Came to Charleston's with a large party to celebrate a birthday. I order the french dip which was very good. I did not enjoy paying $20 for it but, it was good.
The problems were as follows:
1. The server was not very friendly. Very abrasive and off putting. She didn't smile much and seemed very frazzled.
2. We had to diners order the filet mignon cooked medium. Both of them were cooked well done.
3. A lot of our order was missing and didn't come out with the others. When we address this with another staff member we were told that the server was new and to "bear with her". I'm sorry but if this is a new server, why is she being given a 12 top by herself? It was pretty obvious to me (see #1) that she was NOT comfortable. Besides, it's no excuse. Just simply say "We are sorry for the delay and will get things straightened out ASAP" Shouldn't throw the server under the bus.
Very disappointed