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  • I have been to crust at least a half a dozen times and, normally, I really enjoy this place. I have even introduced friends to the food and they have returned. After what happened a few weeks ago I will not be returning. We had ordered apps, salads, and entrees and while we were waiting for our first course my sister took my 2 year old nephew out front to play because he was restless. Only a few minutes after we had ordered he fell while playing and hit his head hard against the ground. I stopped my server and asked him to cancel our order but charge me for what had been made and I'd take it to go. I made it clear my nephew had seriously injured himself and we were running to the hospital. Less than half the food was ready and bagged up but I was charged for all of it. I didn't realize it until later when we had left the hospital. I called them a few days later to explain that I was displeased. We had HAD to leave, I told them, because a toddler needed to be rushed to the hospital immediately. I explained I offered to pay for what was ready but was charged for all of it; even the stuff I didn't receive. The manager lacked any sort of empathy and coldly offered a $20 credit for the future. Our meal was close to three times that much (we had also ordered drinks that we never drank). In my opinion they should have been apologetic for overcharging me especially under the circumstances. I'll admit the food is good but the integrity of both individuals I dealt with is nonexistent. Also, although children are allowed, this is obviously not a family friendly establishment.
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