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  • Future brides beware!!! Like most brides, shopping for the dress is a big highlight of the wedding planning experience. Unfortunately for me, I bought my dress at Bridal Boutique of Arizona, which was without a doubt the worst experience I've had planning my wedding. When purchasing my dress I was assured I would have my dress by a certain time, and when that time frame passed I called in to inquire and was lied to - I was told the dress had shipped. Two weeks later, I call back, and the dress is "still shipping". I had other people contacting this business on my behalf and we were promised we would get calls from both the manager and assistant owner, neither of which ever happened. I wouldn't have been so upset with the dress not coming in on time had the staff not lied to me. At the very least they could have touched base with me when the shipping time was over due, but instead they let us call and call and never bothered to reach out. We ended up going in the store to talk to someone in person, who lied yet again saying the dress was shipped. We were able to do their job and contact the manufacturer, only to find out the dress wasn't paid for on their behalf and it hasn't shipped! We kept in contact with Eddy K and were able to get it shipped OVERNIGHT. I did not want to believe this business would be ran so unprofessionally. It really is a shame what a terrible experience it has been working with BBAZ, and I am so relieved I no longer have to worry about my dress in the hands of this business. Oh also - was told my dress was going to be steamed prior to pick up, and it was not. Cherry on top!
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