As I approach almost a year since I purchased my vehicle from Chapman I can still honestly say it was the worst car buying experience I've ever had. Their finance dept. is a joke. I do in fact love my truck I got but just really wish I would've purchased it from somewhere else that would in my opinion appreciate the business. I literally took the truck back 4-5 times with the intention of getting my trade in back bc of the games they were playing. Only to find out that after all the scrambling they were doing was only bc they had already paid my trade in off and had done so obviously before we had a deal in place for the truck I wanted. At the end of the day there are too many other Ford dealerships in the valley not to look elsewhere. And now that they have their new location off the 101 I get a daily reminder of driving by them of what a miserable experience the whole thing was. So if your in the market for a vehicle seriously head north or south of their new location and you'll find a couple other dealerships (Mesa, Gilbert, N. Scottsdale) I've dealt with that'll at least attempt to take care of you far better then this place will. I went out of my way to give them my business bc someone there knew a family member of mine...go out of your way to avoid them! You have no idea the headache you'll avoid!