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  • Have 2 pampered, old vehicles with extremely low mileage. Wilhelm serviced '05 Toyota Tacoma (55K miles) A/C, as it was not putting out sufficient cool air, and to check for musty, wet doggy odor. Cost $265 to evacuate/ recharge system. Asked them to install new cabin filter (5-10 minutes) within glove box compartment, while they were in there. I have installed cabin filter (easy process) myself before. Drove home and noticed musty, wet dog odor remained, returned, and they cleaned condenser/radiator of debris for another $20 - although there should not have been another charge. Had to return again to have glove box correctly attached where cabin filter was located, because I feared Wilhelm might have broken small clip - 1 minute - to reattach. But the $285 and 3 trips was too high for this service. Didn't want to judge Wilhem solely on one expensive experience. So then had '05 Audi TT (36K miles) A/C also checked, only for musty, wet dog odor, because it was already putting sufficient cool air. Supplied them with a new cabin filter (2-5 minute install) to reduce my cost. Bill $120, nonetheless, because they had to clean out rodent materials that had gotten into cabin filter. Still too expensive. So the $405 for the two above services was exorbitant. But maybe it's a positive that all personnel were quite congenial, probably to justify their costly bills.
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