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  • I was recently at the Markham VIP Theatres to see a movie. After the show my hubby & i had limited time to grab a bite to eat before heading home. South St. is located at the back of the theatre complex, on the way out to the parking lot, so we stopped in. There was no line up and only 2 booths were occupied. This wasn't my first visit, i've eaten at South St. before, at this location and a couple of others. After this visit though, it will certainly be my last. Service was horrible! I get it, nobody wants to work on a statutory holiday, but it doesn't warrant giving customers a poor quality & service. I requested something specific while ordering - that i didn't want included in my order. When my burger was made the toppings i didn't want were added!?! When i said something, the guy preparing my order brushed off the topping and put it back in the bin he took it from! When i said something about it being on the bill, he said "you're supposed to tell ME, ok?". Ummm, ok, strike 1 for the poor attitude. Then he proceeded to speak to his co-worker on cash (not in English) in front of us, chuckling away. Hey i'm all for speaking different languages (I speak 4), but it is very unprofessional & inappropriate business practise. And don't give me attitude when you screw up MY orders! Strike 2! Next the food: I was very disappointed over the burgers. No seasoning, no taste. Buried under a huge bun & lettuce that was on my burger. They forgot the bacon, put too much mayo. Fries were soggy, indicating they weren't cooked enough. My hubby had the same issues with his, but his burger was dry & no seasoning. 2 burgers, fries & 3 drinks set us back $37 & change. Totally not worth it for the poor service & quality. I would much rather see a Burger's Priest or Hero Burger in that location. No more, not going back. Photos coming soon...
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