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  • This is a food court review only. This was my first time coming to this Costco because we were in the area. I wish now I had gone some place else. I looked up their number and called ahead to order a pizza. I do this all the time at the costco's by my house and have never had an issue. They said it'd be 20 minutes. I got there just 15 minutes after calling. I paid for the pizza while the wife and kids waited in the car as they do when we go to other costcos. The cashier said it wasn't ready yet but she'd let me know when it was done. I stood by and watched as several pizzas came out of the oven and went to others. Two pizzas sat there waiting for someone but they were there when I got there so I didn't think either was mine. After 15 minutes of standing there I started to get upset. I tried to flag down one of the cashiers as they were going back and forth only to be ignored several times and to wait a minute another time. Finally I had them check and my pizza was one of the two that had been waiting there since I arrived. I told the guy I had been waiting for 15 minutes and called half an hour prior and was told it'd be 20 minutes. I also said the other cashier told me she'd let me know when my order was ready but clearly didn't. A disinterested "sorry, sir" was all I got before he gave me the pizza and went back to man the register. I stopped by guest services to complain. They offered to get me a manager but my wife was texting me that the kids were screaming. They offered me a car wash which I declined because why would I want a car wash? I was upset about the food court. Either offer me my money back or a free soda or something that shows that you care. A little more empathy for having wasted 15 minutes of my time by not checking for my pizza properly or fulfilling the promise of looking for it would have been great. The line was actually shorter than what I normally see at other costcos so I'm not sure what the problem was. It leads me to believe that the food court employees are either not properly trained or don't care. Either way I won't be back and don't recommend them to anyone. The cold, soggy pizza wasn't worth the $10 and especially not the 30+ minute wait.
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