We were in town visiting family and I love Escape Rooms so thought we'd try this one. Our group had some Escape Room veterans and first timers (including kids) and we all loved it. I've done a number of rooms elsewhere and looks for 4 things - all of which this room had.
1) Great staff - the girl who ran our game was fun and energetic. Helpful with hints without giving too much away.
2) Interesting Puzzles - We did the old west ("find the gold") room and there were a number of wonderfully interconnected puzzles that I hadn't see before.
3) Well Maintained - there was a slight two minute technical issue before we started but no big deal. Fixed right away. The mechanical puzzles all worked correctly, locks unlocked when they were supposed to, magnets unlocked properly, etc.
4) Challenging without being so hard you don't have fun - we made it out of the room with 21 seconds left. Woo hoo! The puzzles were tough - forcing you to think back to things you found early on, but we were never totally lost and frustrated.
All in all, as someone who has done many rooms in the past, I'd rank this high in terms of quality, fun and great staff.