I get here at 10am, but they still have the door locked. Someone finally let me in, and I am told I have to wait. No biggie, he says not more than about 5 minutes. 12 minutes later people who have arrived after me are being helped "because they had an appointment at 10" although it was crystal clear they arrived well after. People with no appointment are being helped and I am STILL waiting. You would think that wanting to come in and buy a phone would get people moving but not at this place. Disgusting customer service!