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  • Very sad about this one, but I'm hoping the management will read it and take the needed corrective action. We've stayed here many times before, but this last time will probably be our last. The reason we've stayed here is its location, its reasonable prices, and the room size. Every room is a suite with a double bed and a living room. Unfortunately, we were beset by what appears to be a re-structuring of the hotel's housekeeping service. Our habit is to leave for breakfast and notify the housekeeping service to make up our room while we're gone. We like to come back after lunch and nap, and hate to find them only getting around to making up our room when we're back. So, the first day, we called at 9am, asked them to clean within the next hour. I left my wife shopping at 2pm. Guess who had just gotten started on making it up. I came back at 3, and they were gone. BUT, I found our newspapers and used glasses and coffee cups not removed. Also, the bathroom floor had some kleenex or possibly toilet paper on it. I didn't say anything then. Next day, we call again at 8:30am. Go downstairs for breakfast. I get back to the room at 10am. Room not made up. I want to do some work while my wife shops. Call housekeeping. They tell me they'll do it as soon as possible. I say when is that? She says, right away. I change my plans and go do some exploring. Get back at noon. Yep! not done. The person says they're in the middle of changing housekeeping systems and they're sorry. Room was cleaned that evening, but we napped on dirty linens. Shouldn't happen at a first class hotel. I've stayed in many many hotels and never had that problem. While I didn't ask for some credit on my account, I expect a first class hotel to offer some sort of compensation, maybe just a credit on a future stay. Nope. Nothing. Nada. As I said, the hotel is fine. Lots of good restaurants, good location, great rooms, if not clean. So, I will probably stay somewhere else next year. Sorry, Venetian. Two stars.
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