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| - A run to the bank to make the office deposit means that afterward I will continue eastward on Chagrin Blvd, stop in at Heinen's and put together my lunch at their salad bar - the selection is wide, the food is fresh, and the price is the same as the grocery store across the street from my office. Heinen's difference is excellent service, and being a person in a service industry, I notice and appreciate when a company demonstrates that they want my business today, and they want me to return again and again. Things like putting a rubber band around my salad container so that it doesn't spill in the bag, or putting groceries into customers' cars rather than have them maneuver carts through the parking lot. On more than one occasion, as I have been looking (and looking) for an item, an employee has asked (without being asked) if he/she can help me find something, then taken me to the item (rather than poking a finger toward an aisle), and then asked if I need help finding another item. Another time, I got into a checkout line behind two other customers (the store was quite busy that day), and the employee in the floral department called me over and rang up my purchase (Heinen's doesn't have self-service checkouts for a reason).
Great service, and good products, especially the produce section; when I want fresh fennel, I know Heinen's will have it, along with live herb plants (I like having a couple of pots of basil growing at home year-round), multiple varieties of squash, greens, onions, potatoes, etc. The only time I was disappointed in Heinen's was when I had a craving for a Twinkie; they had fruit-topped flan (which are marvelous!), apple pie, cookies, cakes, and muffins, but no Twinkies. Poor pitiful me, right?
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