I'm puzzled by the low rating for this bank. I became a Chase gal when I relocated to Vegas since my bank is South Bend was just a local thing. I needed to pick a bank/credit union and was pleased with Chase's options.
I've been really happy with the switch. In fact, I kinda' love it. They have a super easy to navigate app that sends me instant updates on all my purchases. It's really easy to keep track of where my money is going. They have tons of branches across the US and that's super convenient since I travel a lot. I always receive great service and decided to use them for all my banking/financial needs.
I come to this branch pretty often to make deposits and get my banking business squared away. It's right in my neighborhood in an ultra convenient location in the local shopping center (hello.. Babystacks) . The tellers here are super friendly and efficient. The drive thru has multiple lanes to choose from and they rarely have a line for their ATMs. I'm always greeted with a smile and they're always helpful. This adds up to 5 stars from me.