I showed up on 3/30/18 at 10:10 for my 10:15 pedicure appointment, only to be informed that they did not receive my online booking appointment. I showed the woman my confirmation email sent to me via their website program, but she told me that some third party handles their online booking, and the only appointments that are actually confirmed are the ones placed over the phone. Needless to say, I was a little annoyed. She told me they could fit me in that day if I was willing to wait 30m, but I declined. May I suggest that Polished remove online booking from the website if it will not be honored or if the program does not work properly. This will definitely prevent future mishaps.